MG2i Course Code: MG2I-C0347
Official Course Title: Customer Relations
This module of study aims at providing learners with the necessary awareness and emanating skills which help them equip themselves better in imparting consistent good quality customer services and enhancing excellent customer relations within the financial services organisations they will be forming part of. Through theory awareness as well as opportunity for hands-on experiences, learners will learn how to enhance the level of customer relations within an organisation. Consistent customer service delivered in a professional manner, is a contributing factor towards customer satisfaction and eventual customer retention. The module delves into this aspect as well as methods of how to monitor and evaluate the customer relations. This is especially relevant in a world were customers expectations are on the increase. Developing and maintaining excellence in customer relations, especially through CRM strategies, are paramount to the success of financial services at various levels, both with regards to external customers as well as internal ones.
Customer Care Manager, Customer Care Executive, Counter Assistant, Shop Manager
Structure and Assessment
Course delivery is planned to be face-to-face lessons along with practical assignments where applicable.
Duration – 30 Hours
Part-Time Evenings or Saturday Morning – 10 Sessions of 3 Hours each
Note: Additional hours as directed by the Lecturer need to be dedicated by way of Self-Study / Research / Assignments / Projects / Presentations / Group-Work or similar.
All the Learning Outcomes within this module will be assessed, adopting a continuous assessment procedure. Assessment will be made up of various modes, as will be adapted to the unit content and the learning outcomes being assessed. These assessment modes will include:
Any 4 SEC/0-Level/SSC&P (Level 3) Passes
Applicants who do not meet all the minimum eligibility criteria, and who have attained the age of 21 years, may submit an application under the maturity clause. A Curriculum Vitae and a Motivation Letter (the latter clearly indicating what motivates the applicant to apply for this particular course) are required.
These applicants must demonstrate that they stand to benefit and show that they are able to follow the programme through an interview held for the purpose. Additionally, applicants under the maturity clause may be evaluated through an assessment.
The Admissions Department may suggest pre-eligibility courses any applicant would be required to follow before being considered eligible for this course.
Course participants may be awarded either an MCAST Certificate of Attendance or an MCAST Certificate of Achievement.
MCAST Certificate of Attendance
MCAST Certificate of Achievement