DIPLOMA IN HOTEL AND HOSPITALITY MANAGEMENT

This programme provides students who aim to work in the hotel and hospitality field with the knowledge and skills required to understand various aspects of the industry. The programme will introduce learners to tourism and hospitality in order to understand the context, the impact and the key characteristics of the field. In view of the people oriented nature of hospitality learners will also be prepared in relation to the soft skills required to successfully work in this industry. Critical Thinking is a vital skill, much in demand in all walks of vocational and academic life; indeed it is one of the most sought after skills in the workplace. This key skill will undoubtedly make students more competitive in the employment arena. This programme also gives the opportunity to understand factors that influence the behaviour of tourists as consumers together with key aspects in tourism marketing. A prospective manager in the hospitality industry requires a good understanding of finance. Hence this programme will also expose learners to financial aspects. Operations management is also covered, however with a focus on hospitality and service operations. Considering the business nature of hospitality organisations, leadership and management principles and human resources management will also be introduced. The programme also provides a background to the cruise industry whilst also looking at pertinent management issues. Lastly students will explore contemporary issues within the hospitality industry.