Award in Quality Management

MG2i Course Code: MG2I-C0664

Official Course Title: Quality Management

Course Description

This unit takes the learner on a fascinating journey from the very early days of understanding Quality and Quality Management through to current best practice theory and implementation. It demonstrates to the learner the business critical role of Quality in the success of businesses today irrespective of their sector or type. It supports the learner in developing their own understanding of what Quality means to them and how it relates to their particular customers as well as approaches to improving Customer Satisfaction. The learner will use Quality Tools and Techniques to support them in making a positive and effective impact in their own role as well as on that of their wider organisation.

The learner will gain a firm understanding of the different approaches to Quality Management appropriate to commercial operations. This includes, the growth and changes in the concept of Quality, defining Quality, Customers needs, individual and organisational awareness of quality performance. The learner will cover the transition of methodology from 100% inspection to full Quality Assurance as well as the common Quality Systems and standards. The work of Quality Gurus is highlighted showing their invaluable impact to the subject. The Cost / Benefits of different Quality System approaches is considered to enable the learner to understand the financial implications and impacts of different approaches.

The unit is relevant to learners wishing to understand the benefits of Quality Management in a business and service context. The concept of Customer Satisfaction and its improvement is explored as a central theme as is the concept of Continuous Improvement to support the learners broader subject knowledge. Adding value, reducing waste is introduced (Lean Enterprise). The learner will experience how a Quality Management approach is equally relevant in the Service Sector.

The learner will gain practical experience using a variety of Quality Tools and Techniques including Quality Systems, Organisational Performance KPI’s, Benchmarking, Statistics, Six Sigma, Customer Complaints and Customer Surveys. Finally learners with have the knowledge to apply the full range of Quality Management principles to significantly improve their own and their organisational performance.

Career Paths

Quality Control/Assurance Executive,

Structure and Assessment

Course delivery is planned to be face-to-face lessons along with practical assignments where applicable.

Duration – 30 Hours

Note: Additional hours as directed by the Lecturer need to be dedicated by way of Self-Study / Research / Assignments / Projects / Presentations / Group-Work or similar.

Assessments

These will be assessed with a mix of Time-Constrained Assessments on Individual Basis and Home base assignments using case studies.  Students may be asked to prepare wither a report or a detailed presentation..

Learning Outcomes

1. Explain the different approaches to Quality Management appropriate to commercial operations.
2. Explain the benefits of Quality Management in a business and service context.
3. Explain the range of Quality Controls and how service to customers can be improved.
4. Apply the principles of Quality Management to improve the performance of an organisation.

Entry Requirements

A full MQF Level 4 Qualification

Maturity Clause:

Applicants who do not meet all the minimum eligibility criteria, and who have attained the age of 21 years, may submit an application under the maturity clause. A Curriculum Vitae and a Motivation Letter (the latter clearly indicating what motivates the applicant to apply for this particular course) are required.

These applicants must demonstrate that they stand to benefit and show that they are able to follow the programme through an interview held for the purpose. Additionally, applicants under the maturity clause may be evaluated through an assessment.

The Admissions Department may suggest pre-eligibility courses any applicant would be required to follow before being considered eligible for this course.

Certification:

Course participants may be awarded either an MCAST Certificate of Attendance or an MCAST Certificate of Achievement.

MCAST Certificate of Attendance

• An MCAST Certificate of Attendance will be awarded to those candidates who attend at least 80% of the lessons.

MCAST Certificate of Achievement

• An MCAST Certificate of Achievement will be awarded to those candidates who satisfy the 80% attendance criteria AND ALSO choose submit course assignments / or sit for assessments and achieves a Pass mark or higher.
• Students who opt not to submit assignments or sit for the assessments or fail to achieve a Pass mark will however be awarded an MCAST Certificate of Attendance provided that they fulfil the minimum attendance criteria as stated above.