Undergraduate Certificate in Customer Care

Course Enrolment Open ! 

Course details:

Undergraduate Certificate in Customer Care

MQF: 5 ECTS: 30

Start date: March 2024

Duration: 1 year

Method of delivery: Blended [Mostly online but exams are likely to be physical at MCAST Paola]

Lectures: Twice a week

Time of Lecture: 17:30 till 20:30

Method of Assessment: TCA, THA, Presentation & Group work

Coordinator: Dr. Ilona Schembri

Email: [email protected]

Sales Enquiry: Mr. Redeemer Gatt

Contact: [email protected]

Status: Open Enrolment – Classter Enrolment to open on 02.01.2024

Price: 1,700 euro

Early Bird Offer: Pay your course by the 01.02.2024 and benefit from a 200 euro discount

Course Description

Employees working in a customer care environment within the private and public sector or public service, work in a constantly changing environment. They are forming relations with both internal and external customers in order to provide a useful service and also expected to carry out a number of administrative and management tasks in order to fulfil their roles effectively. Looking after customers and taking the opportunity to learn from them is key to delivering services which are both effective and efficient.

Consequently, this course equips learners with the key knowledge and skills required to acquire the responsibility and autonomy to perform key tasks within their department and organisation, whilst demonstrating the necessary commitment towards service excellence. This includes, professional development, interpersonal and intrapersonal skills, leadership skills, aspects to help one work on own initiative, customer service and a general understanding of organisations and how they function.

Learning Outcomes

At the end of the programme the students are able to:

1. Understand the importance of customer care while identifying different customer types and appropriate ways of managing such customers;
2. Understand how independent learning can enrich personal development while learning how to design and maintain a PDP portfolio and action plan;
3. Explain management and leadership methods within in a team in an organisation structure;
4. Understand the difference between intrapersonal and interpersonal skills and their insights;
5. Prepare, implement and evaluate a work based project.

Entry Requirements

Relevant MQF/EQF Level 4 Diploma or equivalent

Or

2 A level passes and 2 Intermediate level passes

Or

Mature learners (23 and over) with work experience.

(learners may be subject to an interview)