Course Enrolment Open !
Undergraduate Certificate in Customer Care
MQF: 5 ECTS: 30
Start date: March 2024
Duration: 1 year
Method of delivery: Blended [Mostly online but exams are likely to be physical at MCAST Paola]
Lectures: Twice a week
Time of Lecture: 17:30 till 20:30
Method of Assessment: TCA, THA, Presentation & Group work
Coordinator: Dr. Ilona Schembri
Email: [email protected]
Sales Enquiry: Mr. Redeemer Gatt
Contact: [email protected]
Status: Open Enrolment – Classter Enrolment to open on 02.01.2024
Price: 1,700 euro
Early Bird Offer: Pay your course by the 01.02.2024 and benefit from a 200 euro discount
Employees working in a customer care environment within the private and public sector or public service, work in a constantly changing environment. They are forming relations with both internal and external customers in order to provide a useful service and also expected to carry out a number of administrative and management tasks in order to fulfil their roles effectively. Looking after customers and taking the opportunity to learn from them is key to delivering services which are both effective and efficient.
Consequently, this course equips learners with the key knowledge and skills required to acquire the responsibility and autonomy to perform key tasks within their department and organisation, whilst demonstrating the necessary commitment towards service excellence. This includes, professional development, interpersonal and intrapersonal skills, leadership skills, aspects to help one work on own initiative, customer service and a general understanding of organisations and how they function.
At the end of the programme the students are able to:
Relevant MQF/EQF Level 4 Diploma or equivalent
2 A level passes and 2 Intermediate level passes
Mature learners (23 and over) with work experience.
(learners may be subject to an interview)