Building effective management and supervisory skills that can help you and your organization succeed even in challenging economic times starts with this type of training. This course will be of interest to both learners starting their careers as supervisors or more experienced leaders wanting to improve their skills. Whether just starting out, looking to improve their careers or planning to enrich their leadership skills and role within their organisation this course will help learners to improve their employability skills required in this role. Moreover, this course will give a real understanding of the abilities needed to maximize their performance whilst facilitate the path of their team members.
This course will enhance supervisors or those currently making the transition from staff members to supervisors’ leadership, management and interpersonal skills needed to perform tasks and duties effectively as per business requirements. Learners will get an insight of basic management and leadership skills required in their daily role as team leaders. Furthermore, this training will help existent supervisors develop and refine the skills they need to manage people effectively whilst be ready for unexpected change and handle difficult situations. Learners will explore topics critical to developing effective management skills such as decision making, motivation, teamwork, multitasking, time management and conflict resolution – everything they need to lead people effectively.
Learners will develop the crucial tools and skills to help fully lead and motivate their team to higher productivity. This training will focus also on learners’ interpersonal skills now that their day-to-day dealings may include colleagues, managers and senior managers who have different interests and viewpoints. Participants will learn to leverage both their hard skills and their people skills as to meet new challenges with increased confidence, respect and using the proper customer care skills.
Applications under the Maturity Clause will also be considered. In this case, applications need to be accompanied with a full CV, Motivation letter and copies of any academic certificates.
NOTE: 1 ECVET is equivalent to 25hrs of total student workload. The includes tuition, assessment and self-study hours.
Course participants may be awarded either an MCAST Certificate of Attendance or an MCAST Certificate of Achievement.
MCAST Certificate of Attendance
MCAST Certificate of Achievement
If the student intends to obtain a Certificate of Achievement, she/he is required to sit for an assessment/s. Assessment/s may take various forms such as a home assignment, class assignment, practical test and time constrained test. However, the assessment/s is not compulsory and an applicant may choose not to sit for it.
There are no additional costs or special materials/equipment to bring.