Professional Administration and Facilities Management as an interdisciplinary business function has the objective of coordinating demand and supply of facilities and services within public and private organisations. Facilities Management is the practice of coordinating the physical workplace with the people and work of the organisation. Facilities managers operate across business functions.
Facility managers have to operate in two levels:
The Administrative Facilities Management performs responsible supervisory and administrative work supporting the functions of the Facilities Management Department including personnel who are responsible for the daily work management system, data collection systems, and other business services functions of the department.
The Administrative Facilities Management organises and manages all aspects of customer service functions for the department. The unit also develops and maintains technical specifications for service contracts for the several company departments. The facilities management function continues to evolve, as do the range of responsibilities and the methods employed to deliver services. Key to the success of individuals in this area is the ability to deal with people and manage change. This unit enables participants to confront the implications of their actions in a safe environment.