Award in Administration and Facilities Management

Professional Administration and Facilities Management as an interdisciplinary business function has the objective of coordinating demand and supply of facilities and services within public and private organisations. Facilities Management is the practice of coordinating the physical workplace with the people and work of the organisation. Facilities managers operate across business functions.

Facility managers have to operate in two levels:

1. Strategically – tactically: helping clients, customers and end-users understand the potential impact of their decisions on the provision of space, services, cost and business risk.
2. Operationally: ensuring corporate and cost-effective environment for the occupants to function.

The Administrative Facilities Management performs responsible supervisory and administrative work supporting the functions of the Facilities Management Department including personnel who are responsible for the daily work management system, data collection systems, and other business services functions of the department.

The Administrative Facilities Management organises and manages all aspects of customer service functions for the department. The unit also develops and maintains technical specifications for service contracts for the several company departments. The facilities management function continues to evolve, as do the range of responsibilities and the methods employed to deliver services. Key to the success of individuals in this area is the ability to deal with people and manage change. This unit enables participants to confront the implications of their actions in a safe environment.

Learning Outcomes / Objectives

• LO 1. Describe FM provision from several concurrent points: that of the facilities manager, the business customer, the public and the organisational employee.
• LO 2. Develop knowledge of management concepts and their impact on staff, applied research findings, current good practice techniques and practical applications of managing people in organisations.
• LO 3. Discuss the importance of successful people management in helping to achieve aims and objectives.
• LO 4. Apply facility analysis, planning and design in FM

Pre-Requisites to Follow this Course

• Over 21 years of Age
• Basic English – Verbal as well as Written.
• Basic Mathematical Skills.
• Basic People-Management Skills
• Prior industrial experience in basic Administration and Facilities Management will greatly assist the participant